Retail Management Diploma

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Retail Management Diploma

The Retail Management Diploma Course is a must for anyone who wants to progress to a management role within the retail sector. It is also perfect for anyone looking to gain essential skills to kickstart their retail career. It covers every area of managing in a retail environment, from the psychology of merchandising to the principles of supply chain management.

Through this in-depth training program, you will learn expert strategies for attracting customers into your store, communication techniques for providing excellent customer service, and the steps to creating an effective market expansion strategy to ensure your business’s growth. Moreover, you’ll deepen your understanding of consumer behaviour and trends in the retail sector, which will help you gain a competitive edge in the market.

By the end of the course, you will be equipped with a range of skills needed to efficiently run any retail store. You will also have an excellent understanding of your career opportunities in this field, from buying through to merchandising.

  • Accredited by CPD
  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Developed by qualified professionals
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance

Who should take the Retail Management Diploma course

This Retail Management Diploma training course is ideal for aspiring retail professionals and those who work in retail and want to develop essential management skills. This includes those in the following roles:

  • Retail Manager
  • Retail Business Owner
  • Merchandiser
  • Junior Marketing Manager
  • Fashion Buyer



All of our courses, including this Retail Management Diploma, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.


At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.


The Retail Management Diploma course provided by accredited by CPD (Continuing Professional Development). CPD accreditation ensures that the course meets high-quality standards and offers valuable industry-relevant content.

aluable industry-relevant content.

Can I enroll in the Retail Management Diploma course without any prior experience in retail?

Yes, the Retail Management Diploma course is designed to cater to both individuals with prior retail experience and those who are new to the field.

Are there any prerequisites for enrolling in the Retail Management Diploma course?

No, there are no specific prerequisites for enrolling in the Retail Management Diploma course. The course is open to anyone interested in pursuing a career in retail management.

Course Curriculum

01: Introduction to Retail Management

02: Retail Strategy

03: Retail Buying and Merchandising

04: Retail Pricing

05: Supply Chain Management in Retailing

06: The Sales Process and Dealing with Customers at the Checkout

 07:Importance of Consumer Behaviour

 08: Taking Trends and Targeting Customers Effectively

 09: The Importance of Communicating with Customers

 10: Choosing a Retail Location

 11: Retail Psychology

 12: Negotiate the Right Deal with Suppliers

 13: Develop Store Security Procedures

 14: Management Skills for Leading Your Team

 15: Selling in Multiple Channels

 16: Retail Brand Management

 17: Health & Safety for Retail Stores

 18: Consumer Rights Act

Learning Outcomes

·         By the end of the course, learners will be able to:

·         Demonstrate knowledge of the different stages of the retail lifecycle

·         Identify the different careers in buying and merchandising

·         Create an effective retail strategy framework and market expansion strategy

·         Discuss in detail each retail marketing level: mass-market, middle-market & luxury

·         Implement demand-based pricing strategies and understand the relationship between price and value

·         Understand the principles of supply chain management in the retail sector

·         Deal with different types of customers and understand what constitutes excellent customer service

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